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Returns Policy

Return Policy

All our fabrics are sold by the metre, once a fabric is cut, unfortunately it's non returnable unless faulty.  


We do not offer a refund on samples, or Gift Vouchers or Cut fabrics


We do offer a 14 day change of mind guarantee , if you are not completely  happy with your goods (excludes fabrics) please return to us and we will be happy to offer you a full refund- please note goods need to be in perfect condition as sold to you. 


We reserve the right to refuse an exchange or refund, if the goods returned are not in a saleable condition or are damaged.  


The buyer is responsible for any return delivery charges unless faulty.


A refund will be processed 7 days from when the order is received back to us, to your original payment method.


If your goods are faulty, you must contact us within 7 days of your receipt, 


We are more then happy to assist you. 


Return Address-

Hellerslea Returns

3-5 Lugley Street

Newport

Isle of Wight

PO30 5HD


Our Return/ Refund Policy runs alongside your rights under the Distance Selling Regulations-Please contact your local Citizen Advice Bureau for more information.


Hellerslea Fabrics Ltd
Registered Address
3-5 Lugley Street
Newport
Isle of Wight
PO30 5ND
Company No-4540104
VAT No- 107518287
Company No 450104