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Frequently Asked Questions

Frequently Asked Questions

How can I pay for my order?

We accept payment via our website by debit/credit card using World Pay.

We also can accept payment over the telephone, please contact us to place the order so we can reserve the stock for you.

We do not accept payment by cheque or postal order.

What if the product is out of Stock?

Most products we keep in stock, but on some rare occasions if your item is out of stock, we will contact you immediately, with a estimate delivery time, with an option to cancel your order.

Can I add items to an order once it has gone through?

Please contact us as soon as possible by email or telephone we will do our best to amend your order.

How to I cancel my order?

Please contact us as soon as you wish to cancel, if it has not been dispatched we will cancel and refund your order, if it has already been dispatched you will have to return the unwanted items to us.

Is the colour of the Yarn on the website exactly what I will receive?

Every effort is made to ensure all products are as close a colour match as we can make them, each order for knitting and crochet yarns will come from one dye lot, please ensure you order enough to complete your project, we can’t guarantee the same dye lot on your second order! We will try though.

How will my fabric be packaged?

All fabric will be sent folded, unless a large order which may come supplied on the roll.

Do you offer a colour match service?

We know shopping online can be difficult, it’s hard to colour match the right threads for your chosen fabric, if you would like us to match it for you, please select the colour match service on our website,, and we will be more then happy to do this for you.

I can’t seem to find what I am looking for?

Please use the search feature on our website- but we do stock over 1000’s items that aren’t displayed on our website, please contact us and we will me more then happy to help you.

We aim to update new products daily

Do you supply samples?

Yes we do supply samples - there will be a charge of 99p 

This is to cover staff time allocated to cutting the samples, packaging charges, postage and credit card fees.

Please contact us and we will be happy to help.